It may be easy to lose sight of the routine, uncontroversial chunk of stuff AI can now automate, the logistical pieces that free our brains up for more creative and interesting work.  

The enemy isn’t AI… it is complacency.  User research has never been more accessible—and more dangerous—for non-research teams to take part in.

AI adoption in research has moved exactly as far as it's easy to move, into logistics and synthesis, and stopped right at the edge of anything that needs judgment.  Maybe it is time to push those boundaries.

There is a push-pull relationship with AI capabilities and trust, and the line we walk in exploring that ideal.

Trust has to continuously adapt to the capability of the tools or models you’re using.

If we don’t structure our conversation around truthfulness, then we’re outsourcing our judgment without realizing it.

We may need more conversations around AI confidence and structuring our decisions around confidence-levels.